:root{--brand-primary:#62c3c3;--brand-primary-light:#dff7f7;--brand-primary-deep:#287c83;--text-primary:#101427;--text-secondary:#4d5567;--neutral-bg:#f3f4f9;--surface:#fff;--line:#d8dde8;--success:#027a48;--warning:#b54708;--danger:#d92d20;--info:#175cd3;--muted:#667085;color:var(--text-primary);background:var(--neutral-bg);font-synthesis:none;text-rendering:optimizelegibility;font-family:Arial,Microsoft YaHei,sans-serif}*{box-sizing:border-box}html{scroll-behavior:smooth}body{background:var(--neutral-bg);letter-spacing:0;min-width:320px;min-height:100vh;margin:0}button{border:1px solid var(--brand-primary-deep);color:#073b3c;background:var(--brand-primary-light);cursor:pointer;border-radius:6px;min-width:72px;height:34px;padding:0 14px;font-weight:700}button:hover:not(:disabled){background:#c6eeee}button:disabled{cursor:not-allowed;opacity:.55}button.ghost{background:#fff}.link-button{border:1px solid var(--brand-primary-deep);color:#073b3c;background:#fff;border-radius:6px;justify-content:center;align-items:center;min-width:72px;min-height:34px;padding:0 14px;font-size:13px;font-weight:700;text-decoration:none;display:inline-flex}button.link-button{height:34px}button.danger{border-color:var(--danger);color:var(--danger);background:#fff1f0}input,select,textarea{border:1px solid var(--line);width:168px;color:var(--text-primary);font:inherit;background:#fff;border-radius:6px}input,select{height:34px;padding:0 10px}textarea{resize:vertical;width:100%;min-height:96px;padding:8px 10px}.app-shell{grid-template-columns:232px minmax(0,1fr);min-height:100vh;display:grid}.sidebar{color:#f3f4f9;background:#101427;flex-direction:column;gap:18px;min-height:100vh;padding:18px 12px;display:flex;position:sticky;top:0}.brand-lockup{align-items:center;gap:12px;min-height:46px;padding:0 8px;display:flex}.brand-lockup img{object-fit:contain;background:#fff;border-radius:6px;width:38px;height:38px}.brand-lockup strong,.brand-lockup span{display:block}.brand-lockup span{color:#bdc5d5;margin-top:3px;font-size:12px}.sidebar nav{gap:4px;display:grid}.sidebar a{min-height:38px;color:inherit;border-radius:6px;align-items:center;padding:0 12px;text-decoration:none;display:flex}.sidebar a.active,.sidebar a:hover{background:#62c3c338}.sidebar a[aria-current=page]{color:#fff;background:#62c3c347}.sidebar footer{color:#bdc5d5;margin-top:auto;padding:8px;font-size:12px}.workspace{min-width:0;padding:22px}.topbar{justify-content:space-between;align-items:center;gap:16px;margin-bottom:16px;display:flex}.toolbar,.row-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.customer-pill{min-height:34px;color:var(--success);background:#ecfdf3;border:1px solid #abefc6;border-radius:6px;align-items:center;padding:0 10px;font-size:13px;font-weight:700;display:inline-flex}h1,h2,p{margin:0}h1{font-size:24px}h2{font-size:16px}.topbar p{color:var(--text-secondary);margin-top:8px}.feedback{gap:8px;margin-bottom:16px;display:grid}.feedback p{border-radius:6px;padding:10px 12px;font-size:14px;font-weight:700}.feedback-error{color:var(--danger);background:#fff1f0;border:1px solid #fecdca}.feedback-ok{color:var(--success);background:#ecfdf3;border:1px solid #abefc6}.metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:16px;display:grid}.metric-card,.panel,.detail-card{border:1px solid var(--line);background:var(--surface);border-radius:6px}.metric-card{padding:16px}.metric-card span,.metric-card small{color:var(--text-secondary)}.metric-card strong{margin:8px 0;font-size:28px;display:block}.panel{margin-bottom:16px;overflow:hidden}.page-stack{gap:16px;display:grid}.page-note-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;padding:16px;display:grid}.page-note-card{border:1px solid var(--line);background:#fbfcff;border-radius:6px;padding:16px}.page-note-card strong{margin-bottom:8px;display:block}.page-note-card p{color:var(--text-secondary);margin:0;line-height:1.6}.panel-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:12px;min-height:58px;padding:0 16px;display:flex}.filters{flex-wrap:wrap;gap:8px;display:flex}.filters span{border:1px solid var(--line);height:30px;color:var(--text-secondary);background:#fbfcff;border-radius:6px;align-items:center;padding:0 10px;font-size:13px;display:inline-flex}.table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%;min-width:760px;font-size:14px}th,td{border-bottom:1px solid var(--line);text-align:left;white-space:nowrap;padding:13px 16px}th{color:var(--text-secondary);background:#fbfcff}.status{border:1px solid;border-radius:999px;justify-content:center;align-items:center;min-width:64px;height:24px;padding:0 8px;font-size:12px;font-weight:700;display:inline-flex}.status.ok{color:var(--success)}.status.pending{color:var(--brand-primary-deep)}.status.doing{color:var(--info)}.status.warning{color:var(--warning)}.status.failed{color:var(--danger)}.status.muted{color:var(--muted)}.split-panel{grid-template-columns:minmax(0,1fr) 360px;display:grid}.queue{gap:10px;padding:16px;display:grid}.compact-queue{padding:0}.queue-item{border:1px solid var(--line);border-radius:6px;grid-template-columns:minmax(220px,1fr) minmax(120px,auto) auto;align-items:center;gap:12px;padding:12px;display:grid}.detail-card .queue-item{grid-template-columns:1fr}.queue-item span,.queue-item 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span{display:block}.ticket-item>div>span{color:var(--text-secondary);overflow-wrap:anywhere;margin-top:5px;font-size:13px;font-weight:700}.ticket-reply{grid-template-columns:minmax(160px,1fr) auto;align-items:center;gap:8px;display:grid}.review-item{border:1px solid var(--line);background:#fbfcff;border-radius:6px;grid-template-columns:minmax(180px,1fr) auto auto;align-items:center;gap:12px;padding:12px;display:grid}.review-item strong,.review-item span{display:block}.review-item>div>span{color:var(--text-secondary);overflow-wrap:anywhere;margin-top:5px;font-size:13px;font-weight:700}.business-list{gap:10px;padding:16px;display:grid}.wide-field{min-width:0}.empty-state{color:var(--text-secondary);text-align:center;padding:28px 16px}@media (width<=1080px){.metric-grid,.page-note-grid,.ticket-item{grid-template-columns:repeat(2,minmax(0,1fr))}.split-panel{grid-template-columns:1fr}}@media (width<=760px){.app-shell{grid-template-columns:1fr}.sidebar{min-height:auto;position:static}.topbar,.panel-heading{flex-direction:column;align-items:flex-start}.metric-grid,.page-note-grid,.queue-item,.review-item,.ticket-item,.ticket-reply{grid-template-columns:1fr}}